At IPTVfilms.com we want to ensure that you are 100% happy with your purchase. If you have any technical or sales issue , do not hesitate to contact us. In case our technical support not solved your issue within 10 business days you’re able to get a full refund. We want to make things right and we assure our services is very stable most of the cases and you will not face issues that we can’t solve . Refund will covers you in any case of issue comes from our technical side.
You will not be able to get refund in the following cases:
-You will not be approved for refund if issue is not in our technical side ( if is coming from your side , device that you use or bad internet connection in your country or area) or any orher posibilitys that not include our technical possibilities.
-You will not be approved to get refund in any case if you violate our terms and conditions and your account is suspended.
-You will not be approved to get full refunt if you used our services for a while , and for example in any case if you have a subscription of 12 or less months and after 8 month of perfect service used you’re facing technical issue in our side that we can’t solve it in 10 days ( and you’re not able to use the rest subscription purchased from us because the issue) in this case you’ll be able to have a partial refund for the rest subscription period that you can’t use.
-You will not be approved for refund if you fill in the ordering form wrong connection information’s like (wrong mac address , also once a subscription is actived for a device there is no chance to change devices because the previous device was already activated as you required , and you will not be able to access refund if you did this or you simply want to activate another device you need to buy a new subscription with us without refund for your previous purchase , so to prevent that when you make a subscription with us be sure you fill the correct information’s , and be sure what device you want to connect . Only devices and application which using M3U playlist are able to be switched with the same subscription ( devices which require MAC code to connect are not be able to be switched with other devices , subscription is strictly activated for that MAC.)
If you think you’re able to get refund follow the steps:
Also, note that we make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 21-30 days for the refund to reflect in your bank account/card.
Once you requested a refund you can’t subscribe again to our service at any time in the future.
Requesting a Refund
Follow the steps below to get your refund request sent to us:
1- Use the contact form to request the refund.
2- Use the same email address you use to buy our services.
3- Include your invoice number , and your mac code in case you use a device with mac.
Important information once you subscribe with us it is considered you agree with our refund policy , terms and condition , even if you missed to read this , our policy is very strict and impartially correct , we carefully respect our clients and we expect the same thing , so when you subscribe with us you agreed our conditions.